TERMS & CONDITIONS AUTHORIZATION
Upon acceptance of these Terms & Conditions, you authorize Mountain Luxury Lodging (“Management”) to charge your credit card for reservation charges, damages, cleaning costs, theft, and other charges incurred during your stay. You are agreeing to these Terms and Conditions. You release, indemnify, and hold harmless Mountain Luxury Lodging, and Owner, and the respective members and families of such members from responsibility for loss of valuables or from any liability resulting from accident or injury while on the Property, as well as from the use of the Property (or any surrounding property) by Renter, any other Guest, and any invitee of any Guest.
A non-refundable deposit of 50% is required at the time of booking. The balance is due 30 days prior to arrival, and will automatically be charged to the credit card number you place on file. You will also be charged a Property Cleaning Fee. In addition, Utah requires a state sales and lodging tax of 11.35%. This amount will be added to your booking upfront and charged to your credit card.
2) Damage Deposit
Damage deposits are required on select properties; 50% will be collected at the time of reservation, and the additional 50% will be collected 30 days prior to check-in. Upon satisfactory inspection of the Property by Management, without a need for deduction, the damage deposit will be refunded within three business days of guest checkout.
a) Reservations may be canceled within 24 hours of booking the reservation for a full refund unless booked on the date of arrival. In which case, no refunds shall apply.
b) Reservations that cancel within 31 days of arrival will not receive a refund and all payments will be forfeited and retained as liquidated damages.
c) Reservations that cancel outside of 31 days prior to arrival forfeit first night’s rental room rate and accompanying taxes.
d) No refunds for early departure.
4) Vacation Rental Insurance
We strongly recommend you purchase vacation rental insurance.
Vacation Rental Insurance is available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available
for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-9994018 with coverage questions. You can review the Description of Coverage/Policy here: www.csatravelprotection.com/certpolicy.do?product=G-330SKI
Mountain Luxury Lodging employees are not qualified or authorized to:
Answer technical questions about the benefits, exclusions, and conditions of any of the insurance offered.
Evaluate the adequacy of the prospective insured’s existing insurance coverage.
Any damages to the property or contents of the property will be charged to the credit card on file. By signing this agreement, you fully acknowledge and approve this charge.
6) Administrative Fee
Mountain Luxury Lodging charges an Administration Fee on all reservations. The Administrative fee includes coverage up to $1,200.00 for any accidental damage, subject to the exclusions and limitations listed below, that occur to the Premises during your rental period. Coverage under the Administrative fee is only available for unintentional damages to the rental unit that occur during your stay, provided such damages are disclosed to Management in writing prior to checkout. The following events are not covered:
Intentional acts of any Guest or invitee of a Guest
Gross negligence, willful, or wanton conduct
Any cause, if you do not report the damage to Mountain Luxury Lodging in writing
by Check-Out day and time.
Normal wear and tear
Theft in the absence of a valid police report
Coverage under the Administrative fee does not apply for theft or damage of any
property owned by or brought onto the premises by any Guest or invitee of a Guest
Property Damage resulting from any motorized vehicle or watercraft operated by a
Any damage that exceeds the $1,200.00 damage amount noted above, or additional cleaning charges over and above those expected, will be charged to your credit card on file. If the premises are dirty or damaged upon check-in, guests must inform Mountain Luxury Lodging immediately.
If accidental damages occur, you must report such damages in writing as soon as reasonably possible during your stay. All rental homes are checked upon departure by our cleaning staff and inspectors. If there are damages that you did not report by your Check- Out day and time, your credit card will be charged for all repairs and replacements.
If for any reason beyond the control of Management, the Property becomes unavailable, Management may substitute a comparable unit, or cancel this Agreement and refund in full all payments made by Guest.
8) Approved Guests and Use
All Guests planning to occupy the Property must be approved by Management and listed in the Terms and Conditions.
The minimum age to rent is 25.
Primary Reserving Guest must provide a valid state photo identification. A copy of
the identification must be received by Management within 48 hours of booking and
prior to arrival.
Primary Reserving Guest must be an occupant for the entire reservation period.
Primary Reserving Guest is responsible for any guests using the Property during the
term of this agreement.
Primary Reserving Guest will not sublet or transfer the reservation.
Primary Reserving Guest will not share the Property with unrelated parties not
known to the Primary Reserving Guest at the time the reservation is made.
Guests may not exceed Maximum Occupancy for the Property at any time. If the
Property is used, in any way, by more than the maximum allowed number of persons, Guests and all others may be required to immediately leave the Property or be removed from the Property and forfeit any right to a return of any monies collected.
Parties of any kind that might disturb the peaceful enjoyment of neighbors is strictly prohibited and could result in termination of your stay without notice and without refund. Bachelor and bachelorette parties, or similar, are not allowed.
9) Quiet Hours
The Property is part of a residential neighborhood. Primary Reserving Guest, and any guests using the Property, agree to comply with Management quiet hours. Quiet hours are from 9:00 p.m. to 9:00 a.m. Guests may not disturb the quiet enjoyment of any other person(s) in the surrounding community.
10) Rules, Regulations: No Commercial Use
All Guests agree to comply with any and all rules and regulations that are at any time (i) posted on the Property or (ii) delivered to the Primary Reserving Guest, who hereby agrees to provide copies of these rules and regulations to all other Guests. Properties are privately
owned and are subject to Homeowner Association Rules and Regulations. The Primary Reserving Guest will ensure that all Guests, and invitees of such Guests shall not:
Disturb, annoy, endanger, or interfere with other Guests of the building in which Property is located or its neighbors.
Use the Property for any commercial or unlawful purpose including, but not limited to, using, manufacturing, selling, storing, or transporting illicit drugs or other contraband.
Violate any law or ordinance.
Commit waste or nuisance on or about the Property.
11) Garage Door Opener
If applicable, the garage door opener will be on the kitchen counter at the time of check-in and should be left on the kitchen counter at check-out. Lost or missing garage door openers or home keys will result in a charge of $100.00 each to your credit card.
12) Check-In and Check-Out Access Code
An access code will be emailed to the Primary Reserving Guest. This access code will work at 4:00 p.m. on the day of arrival and discontinue working at 11:00 a.m. on the day of departure.
CHECK-IN TIME: Check-in time is 4:00 p.m.
CHECK-OUT TIME: Check-out time is 11:00 a.m.
13) Hot Tub
Use the hot tub at your own risk. If your Reserved Property has a hot tub, you agree to the following:
Use is restricted to individuals 18 years and older.
Primary Reserving Guest acknowledges that if hot tub malfunctions during stay,
Guest will not receive more than $25 compensation per day.
No person under the influence of drugs and/or alcohol will use the hot tub.
Jumping or diving into the hot tub will not occur.
Glass bottles or glass drinking glasses will not be used in or near the hot tub.
Soap, oils, essential oils, and foreign substances such as glitter, bubble bath, toys etc.
will not be used in the hot tub. Use of any such substances or misuse of the hot tub WILL incur a drain and fill
charge of $175.00 and/or a hot tub repair for repairs needed due to negligent use.
The hot tub will not be used if the temperature is above 104 degrees.
The jets will be turned off after each use.
The hot tub cover will be replaced after each use.
Anyone with diabetes, heart disease, high or low blood pressure or any serious
illness should consult a physician before entering the hot tub.
Elderly persons and pregnant women should consult a physician before using a hot tub.
Soaking time should be limited to 15 minutes.
You are responsible for advising all Guests and invitees of these restrictions, and any
other restrictions in this Agreement, whether or not relating to the hot tub.
Use only the parking space(s) associated with your Reserved Property; contact Management for additional spaces.
Parking Passes: Certain properties in the Edgewater and Lakeside complex require a parking pass to be displayed at all times. Towing fees incurred by not displaying the pass or parking illegally, will be the sole responsibility of the Guest.
15) Snowmobiles and ATV’s
Snowmobiles and ATV’s may NOT be ridden on, near, to, or away from the Property. A fine of $150 will be assessed, and you and your guests will be asked to leave the property. You stay will not be refunded for terminated stay and all monies will be forfeited.
16) Parking for Boat/PWC/Snowmobile/ATV
Parking accommodations for boats and trailers vary by property. If you are planning to bring a trailer or boat of any kind you will need to call our reservation line to see if the development you are staying in allows this type of parking. Parking fees will be assessed accordingly.
Do not park on the street, on a sidewalk, or in an undesignated area. Any fines incurred are the responsibility of the Guest.
17) Ski Ticket Purchase
We may be able to accommodate the purchase of ski tickets, please call our reservation line for details.
There is absolutely no smoking or vaping in, on, or near the Property or, if part of a townhome row, anywhere within 25 feet of the row.
If smoking or vaping occurs in, on, or near the Property, you will be charged a minimum smoke damage fee of $1,000.00. If cleanup costs exceed $1,000.00, you will be charged any
additional cleaning fees. Cleanup and replacement costs include, but are not limited to, stain removal, burn repair, odor removal, debris removal, furniture replacement costs, etc.
Any Guest or invitee who violates this policy will be required to leave the Property or be removed. Should any Guest or invitee of a Guest violate this policy, you will not receive a refund of any amounts paid in regard to your rental or a refund of the damage deposit.
Utah State Law prohibits smoking within 25 feet of any building entrance.
Dogs are only allowed in designated pet rentals. Contact Management for specific pet properties.
Guests who violate the pet policy will be charged a minimum $500.00 fee, forfeit damage deposit if any, and be assessed an additional fee for cleaning, repair, and/or replacement based on all damages.
Many Properties have candles for decorative purposes only. Do not light the candles.
21) Housekeeping Services
The Reserved Property will be delivered to the you in a professionally cleaned condition. Upon termination of occupancy, Management will arrange for a professional cleaning service to clean the Property. You are responsible for the cost of this cleaning. The cleaning fee is mandatory and nonrefundable, and will be charged to your credit card. Should the Property require more than regular cleaning services, you will be charged for any additional costs.
22) Additional Housekeeping Services
Optional Daily Housekeeping Services are available at an additional cost of $40.00 per hour per housekeeper. Upon request, services may include the following: change sheets on occupied beds, clean kitchen, clean bathrooms, vacuum, refresh towels and washcloths.
Mid-Stay Clean: Reservations of fourteen nights or longer require a mid-stay clean for every 7 days that you rent the Property. The cost for this service is $40.00 per hour per housekeeper. This charge will be added to your reservation after the service is completed. Service includes: change sheets on occupied beds, place new amenities in bathrooms, clean bathrooms, refresh towels and washcloths, sweep kitchen and vacuum living areas.
Note: All additional housekeeping service requests are subject to staff availability.
23) Luxury Bath & Bed Linens
The Property is stocked with luxury linens. Please treat any stains immediately or set aside for housekeeping. Any missing or intentionally damaged linens shall be charged to Guest.
For your convenience the Property is stocked with Paul Mitchell shampoo and conditioner, and organic goat’s milk lotion and organic soap. If you desire to purchase these, please contact Management. In the event you retain these your credit card will be charged $22.50 per bottle.
Some properties have Mountain Luxury robes. If you would like to purchase a robe, contact Management. If robe(s) are missing, your credit card will be charged $120.00 per robe.
25) Surveillance Cameras
You are advised that surveillance cameras might be presently installed on the Property to guard against theft and/or property damage. It is the policy of Management that the owner disclose to you the existence of any such cameras and that no cameras may be installed in private areas, such as bedrooms, bathrooms, showers, etc. It is also our policy that if cameras are installed, they be readily visible and not concealed, and that they do not record audio communications. From this, you are further advised that your expectation of privacy is limited by the presence of any such cameras.
Guests must properly use, operate, and safeguard the Property including, if applicable, any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas and plumbing fixtures, and keep them clean and sanitary. Guest shall immediately notify Management of any problem, malfunction, or damage. Any such discovery will not permit you or any Guest the right to cancel this Agreement or receive a refund of any payments made.
27) Heating and Air Conditioning
Guests agree that the heat shall not be set above 76 degrees and air conditioning shall not be set below 72 degrees. Doors and windows shall be closed when either heat or air conditioning is in operation. There are no refunds for the lack of or malfunctioning HVAC units.
28) System Failures
In the event the Reserved Property sustains a failure of a system, including but not limited to TV, Internet/WiFi, HVAC, appliances, water, sewer, electrical, gas, plumbing, mechanical, pool, hot tub or other system or structural systems, neither the Property owner nor the Management shall be liable to any Guest for any claims or damages, and no refunds will be given in such event. However, Management will make an effort to promptly repair or replace the failed system or equipment. You agree in such event, to permit Manager or its service provider reasonable access to the Property to inspect and make repairs.
Management and Management’s representatives and agents have the right to enter the Property at any reasonable time for purposes that could include, but are not limited to:
Maintenance or Housekeeping services
Verification that all Guests are complying to the terms of this Agreement
In case of an emergency
To show the property to prospective purchasers, tenants, mortgagees, lenders,
appraisers or contractors
30) Unforeseen Occurrences
Neither Management nor the Owner will assume or have liability for any loss, costs, damage, claim, expense, or inconvenience caused by, but not limited to, any of the
following: weather conditions, natural disasters, pests, construction, acts of God, and any other reason beyond Management’s control. There shall be no refunds in any such instances. It is highly recommended that Guests obtain travel and/or rental insurance.
31) Termination of Occupancy
Upon termination of occupancy, you shall:
Return to Management all copies of all keys or other opening devices to the Property, including any common areas.
Vacate, and cause all other Guests or invitees to vacate, the Property, and surrender it to Management empty of all persons and property of any Guest or invitee at the agreed-upon time.
Vacate any/all parking and/or storage space.
Deliver the Property to Management in the same condition, less only ordinary wear
and tear, as received upon arrival.
32) Lost Items
Neither Management nor Owner assumes any responsibility for lost, stolen or abandoned items. Management will make a reasonable effort to contact you for return of items subsequently located. There will be a $25.00 handling charge plus shipping costs for any found items returned at your request. If you want additional insurance placed on shipped item(s), you must contact Management in writing with the amount specified. The fee for the insurance will be charged to your credit card. Management shall not be held liable for the condition of said items. Any items unclaimed for longer than 30 days, may be destroyed, donated to charity, or sold.
33) Personal Property And Injury
Owner Insurance: Please note that the Owner (or, if applicable, HOA, ) does not insure, and is not otherwise responsible for, the personal property of any Guest or invitee including, without limitation, vehicles, and does not insure against loss or damage to property of any Guest or invitee due to fire, theft, vandalism, rain, water, snow, criminal or negligent acts of others, or any other cause. Neither Owner nor Management insures against, or is otherwise responsible for, personal injury to any Guest or invitee for any reason.
You acknowledge and agree on behalf of each such person that skiing, hiking, boating, mountain biking, swimming, and other outdoor activities are inherently dangerous and particularly dangerous for children. Management and Owner are not liable for injuries resulting from such activities.
Guest Insurance: Management recommends that you and each of your Guests carry or obtain insurance to protect each of them, their persons, and their personal property from any loss, damage, or harm.
34) Indemnity And Hold Harmless
You agree to indemnify, defend, and hold Owner and Management harmless from any and against any and all loss, cost, claim, expense, dispute, litigation, judgment, and attorney fees
that Owner or Management may incur in regard to any claim that you, any Guest, or any invitee of a Guest may make, or that otherwise results from or relates to any loss, cost, claim, expense, damage, or personal injury to you, any Guest, or any invitee of a Guest, or to their personal property.
35) Mediation and Arbitration
You, in your own behalf and in behalf of any Guest or invitee, agree to mediate any dispute or claim arising out of or relating to this Agreement or the rental made pursuant to this Agreement, or to any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved.
36) Joint and Individual Obligations
Primary Reserving Guest agrees and represents that, if there is more than one Guest, he or she will enter into an agreement with each such Guest pursuant to which each Guest jointly and individually with every other Guest agrees to be fully responsible for the performance of all obligations of the Primary Reserving Guest and all other Guests under this Agreement.
37) Entire Contract, Complete Agreement
Time is of the essence in all Guests performing the obligations of Guests under this Agreement. This Agreement supersedes and cancels all prior or concurrent oral agreements and all prior written agreements between or among the undersigned, and constitutes the entire contract between or among them regarding such subject matter. This Agreement is intended and is a final expression of the parties’ agreement, and may not be contradicted by evidence of any prior written agreement or prior or contemporaneous oral agreement. The parties intend that this Agreement constitutes the complete and exclusive statement of its terms, and no extrinsic evidence whatsoever may be introduced in any judicial or other proceedings involving this Agreement. Any benefit under this Agreement extends to the Owner of the Property.
38) Savings Clause
If any provision of this Agreement is held to be invalid, the validity or enforceability of any other provision in this Agreement will not be affected. The waiver of any breach shall not be construed as a continuing waiver of the same or any subsequent breach.
39) Choice of Law, Jurisdiction and Venue
This Agreement shall be governed and construed in accordance with the laws of the State of Utah without regard to any doctrine of conflict of laws. Utah shall have personal jurisdiction over the signatories, and the county in which the Property is located shall be the forum for any legal action brought in relation to this Agreement, including, without limitation, any claim that any Releasor (defined in the next section) may seek to bring against Management or Owner.
This Agreement shall be governed and construed in accordance with the laws of the State of Utah. Utah shall have personal jurisdiction over the parties, and the county in which the Property is located shall be the forum for any legal action brought in relation to this Agreement.
In consideration of the right to visit the Property, and for the opportunity to enter into this Vacation Rental Agreement, you agree, and agree to cause all other Guests, to release to the fullest extent allowed by law, the Owner of the Property and his, her, or its members, shareholders, and/or family members (individually and collectively, “Owner”) and Management, and his, her, its, or their respective members, officers, associates, employees, agents, representatives, attorneys, assigns, and affiliates (collectively, “Affiliates”) from any and all liability or responsibility of any kind whatsoever for any personal injury, death, property damage and/or other loss sustained by Renter, Renter’s minor children, any Guest identified in this form, and any of such Guest’s minor children, as well as any guest or person Renter permits to enter onto the Property (collectively, sometimes referred to as “Releasor”) during the rental term of this Agreement due to any cause whatsoever including, without limitation, negligence on the part of Owner or Management. Renter represents Renter has authority to bind, and hereby does so on behalf of all other Guests and his/her respective heirs, administrators, executors, and any other person or entity seeking to claim under or through Renter or any other Guest. This release will be reaffirmed as a condition to receiving the return of any deposit, if applicable.